Initially data was not working, but eventually it did and I got used to being able to work online while out and about.
Then on Thursday evening I was speaking to Marjorie about an event I was planning to attend next Wednesday. She wanted to know where it was and to answer her I needed to access event details on fetlife. I discovered that my phone has "protection" enabled! WTF? I was never asked about this and certainly never consented to being "protected". So I fired off a rapid email to support at TPO. When I'd received no response other than an automated email with a ticket number by mid afternoon on Friday I RANG the support number. I got to hold on for a couple of minutes until someone answered, which probably isn't bad response speed as these things go. However, the first thing they suggested I needed to do to fix it wouldn't work. (Some setting deep within the Profile needed to be edited and I just didn't have access to editing rights.). So I rang them back and got to speak to the same person (again, this is good!). She said she would send me a file by email which I should then open on my iphone and THAT would solve the problem. The email arrived fairly quickly, but on trying to open the attachment I got an error message: invalid profile. Damn! So I got to thinking, maybe they have sent me a new profile but I need to remove the old one first. So instead of ringing straight back, I deleted the old profile - the one that was allowing me restricted access to data services. With me so far? Bet you can guess what happened next, right? Tried opening the file they sent me again, got the same error message! So now I have NO access to data services at all. I rang back, spoke to the same person, but she didn't know how to help me. She said she would escalate the problem to Support (the people who hadn't responded quickly to my first raising the issue ) and I would hear from them by email. She couldn't give me a timescale but said she would escalate using the already supplied ticket number. That was on Friday afternoon. It is now Sunday morning and I haven't heard from them. Do I assume they only work weekdays and wait til midday tomorrow? If I still haven't heard, how do I kick ass? I'm paying for unlimited data (and everything else) and I'm getting a tad tetchy about it not working now.